Finding the right auto repair shop is much like finding a good family doctor. It takes time and research. Visit a new auto repair shop between 9:00 AM and 12:00 noon when it is easier to talk to the owner or manager and ask any questions pertaining to your particular vehicle and see if their services comply with your vehicle’s needs.
If possible, avoid choosing an auto service center on the spur of the moment. It is easier to overlook small details that can add up to big costs when making a last minute decision.
Keep the following suggestions in mind when reviewing auto repair shops. Taking the time to choose the right auto repair shop for you and your vehicle will save you money, time and aggravation in the long run.
Find a repair shop with certified technicians
A reputable repair shop should have certified technicians. ASE (Automotive Service Excellence) certifications are awarded to mechanics that have demonstrated at least two years of working experience and pass at least one specialty test. ASE certified mechanics are required to renew their certification every 5 years. Mechanics who are ASE certifies will ensure that your vehicle is serviced with professionalism and proper training.
Auto repair shops that are members of the Approved Auto Repair Association (AAA) assure quality, reliability, cleanliness and fair pricing. Each auto repair shop that has AAA certifications has trained certified technicians on staff. The shop also offers convenient hours, quality parts, and timely repairs.
Use the internet to find service reviews
Technology has transformed every business, including the automotive industry. The internet makes it easy for you to look online for reviews and auto repair shops in your area. You can search for reviews on bbb.org website (Better Business Bureau) before visiting the facility. Yelp is another website that can help you find honest reviews about auto repair shops near you.
Schedule a visit for a small repair
Once you find an auto repair shop that you like, schedule a visit for a small repair job, such as an oil change or tire rotation. If you are pleased with the quality of work and customer service, you can trust the service center for any major repairs later on.
While on your visit to the service center, examine the number of front-office workers. Shops that have more desk employees may charge higher rates to cover overhead expenses related to front office staff.
Ask friends, family or and co-workers
Ask your friends and family members for their recommendations on auto repair shops. They can tell you the cost of the repairs they had done, their experience, and recommendation. Recommendations may be based on cost or personal service, but these recommendations can help you make an informed decision to select the vehicle repair shop that is right for you.